Synology officially introduces AI Advisor for accurate, reliable information discovery
Synology officially introduces AI Advisor, an intelligent
assistant designed to simplify information discovery. By delivering accurate,
localized technical guidance directly on Synology's website, the AI Advisor
ensures reliable insights while significantly reducing resolution time for
users worldwide.
"AI
Advisor integrates over a decade of Synology's AI expertise," said Steven
Liang, Manager of the Generative AI Application Group at Synology. "With
an agent-as-tool design, dynamic knowledge injection, context optimization, and
a continuous evaluation pipeline, AI Advisor delivers accurate, high-quality
responses and continuously refines itself. These innovations will extend across
Synology product lineup, advancing our vision of secure, intuitive
solutions."
Self-hosted ecosystem to ensure AI sovereignty
Prioritizing customer privacy, the AI Advisor
utilizes a self-hosted LLM that operates entirely independent of third-party AI
providers, ensuring no context is shared externally. Moving toward complete
data sovereignty, the service will transition to a dedicated Synology
infrastructure later in 2026, guaranteeing 100% data residency and keeping all
user interactions within a secure, sovereign ecosystem.
Streamlined navigation from inquiry to
implementation
AI Advisor integrates with Synology's NAS Selector
and NVR Selector tools. Users are guided through preliminary sizing and product
recommendation workflows tailored to their deployment needs, enabling faster
and more informed early-stage purchasing decisions. By understanding the intent
and context of each query, the Advisor further streamlines the journey by
directing users to relevant support articles, downloads, or configuration
guides to ensure a fast transition from question to solution.
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