ServiceNow Introduces Autonomous AI Agents to Reinvent Enterprise Security and Risk Management

• 12 May 2025
• TM Team
• 0 Comments

ServiceNow , the AI platform driving business transformation, unveiled a groundbreaking advancement in enterprise security and risk: autonomous AI agents purpose-built to usher in a new era of self-defending enterprises. Integrated into ServiceNow’s trusted Security and Risk solutions, these agents are designed to enhance consistency, uncover critical insights, and dramatically cut response times.

Through strategic collaborations with Microsoft and Cisco, alongside expanded compliance and security capabilities, ServiceNow is leading the shift from traditional, reactive defenses toward intelligent, autonomous resilience. These innovations aim to equip organizations with powerful, ethical, and efficient AI-driven solutions to better protect against today’s evolving digital threats.

In today’s threat landscape, many security issues are only detected after they’ve caused harm, and compliance shortcomings often surface too late-typically during audits. Meanwhile, security teams are overwhelmed with alert fatigue and repetitive manual tasks, making it harder to identify and mitigate critical vulnerabilities in real-time.

According to IDC’s Worldwide SOAR and Firewall Automation Market Shares, 2023 report , “ServiceNow Security Operations enables comprehensive orchestration across hundreds of security tools and applications available through the ServiceNow store. This orchestration capability allows organizations to integrate their existing security tools into a single platform, streamlining workflows and enabling coordinated responses across systems.”

Built on ServiceNow’s robust orchestration capabilities, these new AI agents operate across complex, cross-functional environments to respond swiftly and with precision. By automating the handling of vulnerabilities and dynamically generating response playbooks, ServiceNow is redefining how modern enterprises tackle security, risk, and compliance challenges-where every second counts.

“AI is rewriting the rules of cybersecurity and risk management,” said Lou Fiorello, group vice president and general manager of security and risk products at ServiceNow. “CISOs are looking to use AI to drive productivity and improve their protection and response capabilities -amplifying impact at scale. That’s why ServiceNow is delivering new security outcome-focused AI agents, with the right level of human oversight, on a single platform – so organizations can move faster, respond smarter, and stay ahead of evolving threats.”