With Agentforce 360, Salesforce Elevates Human Potential in the Age of AI
Salesforce, the world’s #1 AI CRM, announced the
general availability of Agentforce 360, the culmination of a year of
transformation, redefining how work gets done in the age of AI.
While others are just beginning to showcase what’s
possible with agentic AI in
the enterprise, Salesforce has spent the past year delivering it — with four
major releases, thousands of customer deployments, and Salesforce itself
as Customer Zero,
proving how the Agentic Enterprise comes to life.
The Agentic
Enterprise represents a new model for work — where AI elevates
people rather than replacing them. In an Agentic Enterprise, every team
operates with 24/7 intelligence: sales leads are never missed, service never
sleeps, and every employee has an AI partner that helps them move faster and
make smarter decisions. The result is a new era of productivity, customer
connection, and growth.
“We’re entering the age of the
Agentic Enterprise — where AI elevates human potential like never
before,” said Marc
Benioff, Chair and CEO, Salesforce. “Agentforce 360 connects humans, agents, and data
on one trusted platform, helping every employee and every company achieve more
than they ever thought possible.”
A Year of Innovation, Built on 26
Years of Trust
None of this would be possible without the
foundation Salesforce has built as the world’s most trusted customer platform.
The very technology that has powered CRM, automation, and analytics now
powers AI agents capable
of turning every workflow into intelligence, every employee into a multiplier,
and every customer interaction into a moment of impact.
Over the past 12 months, Salesforce has worked
shoulder-to-shoulder with thousands of customers, advancing Agentforce through
four major releases that paved the way for today’s launch of Agentforce 360:
- Agentforce (October 2024): Introduced the first enterprise AI agent
platform.
- Agentforce 2 (December 2024): Improved the Atlas Reasoning Engine for
more predictable, grounded results.
- Agentforce 2dx (March 2025): Enabled agents to be
embedded in any workflow — proactive, triggered, and cross-functional.
- Agentforce 3 (June 2025): Delivered enhanced interoperability and
governance, preparing enterprises for scale.
These milestones have led to Agentforce 360, which
transforms Salesforce beyond CRM — where agents don’t just serve customers, but
also empower employees, streamline operations, and collaborate with other
agents.
The Platform Behind the Shift
Agentforce 360 uniquely brings together the four
ingredients of an Agentic Enterprise:
- Agentforce
360 Platform: The foundation for
enterprise-grade AI agents, now featuring a new conversational builder,
hybrid reasoning for greater control and accuracy, and voice capabilities.
- Data 360: The
trusted, unified data layer that gives every agent context. With
innovations like Intelligent Context and Tableau Semantics, companies can
turn unstructured data and analytics into rich context and understanding
for AI.
- Customer 360 Apps: The business logic and institutional
memory of every enterprise — capturing how it sells, serves, markets, and
operates — now brought to life through AI agents that deeply understand
every customer and process from the inside out.
- Slack: The
conversational interface for humans and agents to work together,
connecting knowledge, actions, and data in real time.
This uniquely integrated approach enables
businesses to deploy agents that are grounded in governed, trusted data; work
across teams and workflows; collaborate with humans and other agents directly
in Slack; and leverage existing processes, business logic, and data
infrastructure. And with its open ecosystem, partners extend Salesforce’s
technology into every industry with tailored solutions and services.
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