Hitachi Digital Services announces partnership with ServiceNow
Hitachi Digital Services announced it has partnered with
ServiceNow, the AI control tower for business reinvention, to strengthen
reliable and efficient management of mission critical infrastructure. Through
this collaboration, the companies will advance Hitachi Intelligent
Infrastructure Monitoring (HIIM) — an AI-driven solution that provides
real-time monitoring and remote inspection while enabling a coordinated
response across complex operations environments. As part of the broader partnership
ecosystem, this collaboration leverages Hitachi Digital Services’ deep
operational technology(OT) domain knowledge along with its physical AI and
systems integration expertise to help customers connect operational data and
enterprise workflows on the ServiceNow AI Platform, enabling teams to act on
insights at scale.
The
combined HIIM and ServiceNow platform supports the vision of HMAX by Hitachi
for intelligent solutions that safeguard and enable efficient operations of
critical infrastructure. HMAX is a suite of next-generation solutions that
brings the power of AI to social infrastructure with capabilities that optimize
planning, prediction, and prevention via combined asset intelligence, digital
services, and expert support for lifetime infrastructure management.
Collectively, such innovations support Hitachi’s mission of tackling the most
complex social infrastructure challenges to maximize outcomes and value for
clients and society.
Mission-critical
infrastructure operators across the energy, mobility and manufacturing sectors
face increasing pressure to maintain safety, reliability, and performance amid
workforce constraints and operational demands. Operator requirements are made
even more challenging when considering the often-disparate systems and
subsequent siloed data sources needed to inform necessary, prompt decisions.
Further, many organizations are unable to put operations data into action
consistently across teams and systems in real time.
“The
organizations winning with AI aren't the ones with the most data. They're the
ones who can act on it, across teams, in real time, with governance built in.
Hitachi Digital Services brings the domain depth to understand what matters in
mission-critical environments. ServiceNow provides the platform to turn that
expertise into autonomous action, at scale," said Chris Bedi, ServiceNow
chief customer officer and enterprise AI advisor. “For joint customers in
energy, manufacturing, and mobility, closing that gap means moving from
reactive response to autonomous resolution. As a result, our customers can
expect to reduce risk, protect workers, and keep operations running.”
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