Zoom rolls out new agentic AI offerings to save time and drive connections

• 11 Jul 2025
• TM Team
• 0 Comments

Zoom Communications, Inc. delivered new agentic AI capabilities to help users complete tasks across platforms and save time during the work day. With the Custom AI Companion add-on, Zoom AI Companion can now connect to 16 third-party apps to help orchestrate tasks without leaving Zoom. Additionally, the Custom AI Companion add-on is now available for online purchase, enabling small business owners to leverage AI Companion across third-party video conferencing platforms like Google Meet and others, customize meeting summary templates, create custom avatars, and connect third-party apps to boost productivity and help them get more done so they can focus on building and growing their business.

“With Zoom AI Companion’s agentic skills, users will see a significant productivity boost to help them get more done — not just in Zoom, but across business-essential apps like ServiceNow, Jira, Asana, Box, and more,” said Smita Hashim, chief product officer at Zoom. “The Custom AI Companion add-on empowers users to streamline their workflows by having AI Companion join their Zoom Meetings and in-person meetings, and can now access AI Companion across other video conferencing platforms.”

New connected third-party apps for Custom AI Companion add-on

AI Companion uses agentic AI capabilities to maximize efficiency, helping users save time and get more done without leaving Zoom Workplace. With the Custom AI Companion add-on, users can already connect to apps like Amazon Q, Glean, and Jira to deliver powerful indexing, enterprise search, and ticketing capabilities. New third-party apps also deliver context-rich answers and help complete tasks across workstreams with intelligent app orchestration.

• Improve sales and service outcomes: Accelerate decisions and improve customer satisfaction by empowering teams to resolve service tickets, track opportunities, and update records in real-time, directly from Zoom. When connected to ServiceNow, Zendesk, and other applications, AI Companion helps organizations streamline workflows, reduce manual effort, and ensure customer interactions drive meaningful business results.
• Reimagine document collaboration: When connected to Microsoft OneDrive, Google Drive, Box*, Confluence, Notion, or Coda, AI Companion helps drive meaningful conversations with secure access to existing documents during meetings, and the ability to generate new documents based on current meetings, update existing documents with simple prompts, or get a quick summary of a document. *Not all document features available at launch.
• Simplify project management: Keeping teams updated on projects and activities can be challenging, but when connected to Asana and Jira, users can query and command project tools, using AI Companion to update project statuses, assign tasks, and set deadlines without app-juggling or manual workflows.
• Reduce communication silos: Keep chats and ideas organized in third-parting messaging apps with the ability to search, summarize, and post messages from AI Companion.
• Recruit and onboard new talent: When connected to Workday, AI Companion can help expedite recruiting, interviews, and onboarding workflows with search and summary capabilities about open jobs and candidate profiles.