Nextiva, a player in Unified Customer Experience Management (Unified-CXM), announced the launch of a 35,000-square-foot innovation hub in Bengaluru, reinforcing India’s role as a core engine of the company’s global product and technology strategy.
The new facility, Nextiva’s largest outside the United States, marks a significant expansion of the company’s global footprint.
It will serve as a center of excellence, driving the development of the company’s next-generation platform capabilities and product innovation.
Following a year in which it more than doubled its headcount in India to 300, Nextiva is now hiring at a record pace, with plans to hire over 150 people in India, to support its next wave of global product innovation.
Tomas Gorny, Co-founder and CEO of Nextiva, said, “The next era of customer experience technology is being built in India.This isn’t just about expansion, it’s about acceleration. Our teams in India are building foundational AI technologies that will redefine how businesses connect with their customers globally. This is where category-defining innovation is happening.”
India now leads several key areas of Nextiva’s product roadmap. A major new AI-led CX innovation, set to launch globally later this year, has been primarily developed in India.
Nextiva’s India-based team is deeply embedded in its core platform development, which currently supports over 10 billion customer interactions annually across 100,000+ global businesses.
This expansion also includes the full integration of Simplify360, the AI-powered, social-first customer experience platform acquired by Nextiva in 2023.
Now operating fully under the Nextiva brand, Simplify360 brings deep domain expertise in AI, social, and multichannel CX to the global platform.
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